Frequently Asked Questions
Straight answers from the family that builds your dummy. If you don’t find what you need, call or text (956) 337-9408 — se habla español.
Is there free shipping?
Yes — shipping on every product is free, and we ship the same day you pay.
When will I get my order?
We dispatch the same day you pay. You will receive a shipping confirmation email once your order is on its way; delivery time depends on your location. If your order has taken longer than 15 working days from dispatch, contact us — we will resend it or give your money back.
Where is my tracking number?
Your tracking number is provided in the second email after purchase. Check your spam or junk folder if you cannot find it, and contact us any time for a live update.
What size is the dummy?
8 ft × 3.5 ft × 4 ft with the structure and body put together.
What materials are used?
All structures are welded metal and the bodies are plastic — built to take a rope run after run.
Is my payment secure?
Yes — checkout runs on Shopify and every payment method is encrypted. We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. If your card is declined for the price amount, contact us and we will help you complete the order.
I put the wrong address on my order — can I change it?
Contact us within 24 hours. If your order has not shipped yet, we will update the delivery address. Once it has shipped, we are unable to change it.
I need to cancel or change my order
Contact us as soon as possible and we will do our best to accommodate you. Orders that have already shipped cannot be canceled or changed.
What is your returns policy?
We do not accept returns. Depending on the situation, we replace parts — contact us and we will make it right. To be eligible, the item must be unused, in the same condition you received it, and in the original packaging.
I ordered 2 or more items — why did only one arrive?
Items can ship separately, so one may arrive before the next. Do not worry — the rest is on the way.
I did not get a confirmation email
Check your spam or junk folder first — it usually lands there. If you still cannot find it, contact us and we will resend it.
How do I reach a real person?
Call or text (956) 337-9408 or (956) 236-9244 — you will reach the Gonzalez family directly. Se habla español.